Customer Service:

Shipping

We are happy to offer you special shipping arrangements, e.g., overnight, two-day, etc., please contact info@backsolutionsonline.com or call customer service. Extra charges will apply.

All shipments to Alaska and Hawaii also incur extra charges.

Warranties

Warranty information and registration materials will be included with all products. Please do not hesitate to e-mail info@backsolutionsonline.com or call customer service regarding warranty information before or after your purchase. Warranties terms are specific to the manufacturer providing them.

Returns

*All Returnables are subject to a 5% restocking fee upon return.

If for any reason you need to return your merchandise, we have a Return Authorization Number policy for your ease of return. Please contact us first at info@backsolutionsonline.com or call customer service. We accept returns within 15 days of the receipt of your order on all our products except the ones listed below as "Non-returnable Items." All products accepted for return must be in their original condition and packaging. Refunds of your full purchase price will be issued on receipt of the returned products. Please note that any shipping costs are not included in your refund.

Non-returnable Items

Because of various health and sanitary reasons, the following items cannot be accepted for return or refund:

• Mattresses
• Adjustable Bed Frames
• Mattress toppers
• Pillows
• Pillow cases
• Back and Leg Wedges out of their original packages

Special orders (non stocked products)

Non-returnable
50% cancellation fee

Ekornes & Stressless
Cancellations and returns are subject to a 50% restocking fee.